Reserve your Villa today with a one night deposit and the balance of payment is not due until *14 days prior to arrival.

Breathe easy knowing your deposit is fully refundable up to *14 days prior to your arrival.
*except peak season 22 Dec – 09 Jan inclusive

Our Flexible Booking Policy for New Bookings (from 01 June 2020)

You can rest easy with our relaxed cancellation policy. Until further notice, we are amending our booking and cancellation policies for bookings made directly with the resort to those mentioned below.

For all stays except 22 Dec – 09 Jan inclusive.
• Minimum 2 night stay;
• 1 night deposit upon booking; full balance due 14 days prior to arrival;
• If you cancel 15+ days prior to arrival there will be no cancellation fee;
• If you cancel 14 to 04 days prior to arrival, the cancellation fee will be loss of the one night deposit;
• If you cancel 3 days or less including no shows, or reduction in stay there will be no refund (100% cancellation fee).

For stays 22 Dec – 09 Jan inclusive
• Minimum 3 night stay;
• 1 night deposit upon booking; full balance due 30 days prior to arrival;
• If you cancel 30+ days prior to arrival there will be no cancellation fee;
• If you cancel 15 to 30 days prior to arrival, the cancellation fee will be 50% of the full amount of stay;
• If you cancel 14 days or less including no shows, or reduction in stay there will be no refund (100% cancellation fee).

Existing Bookings Policy

Postpone – Please don’t cancel – Be Rewarded

If you’ve booked directly with us for a stay before 31 October 2020, please postpone rather than cancel your trip. You’ll be rewarded with a free Coastal Explorer Excursion on our Pontoon Boat. Enjoy a 3-4 hour cruise around the nooks and crannies of Havannah Harbour with snorkelling and a delicious Havannah picnic. Numbers will be strictly limited on this vessel to 6 persons at any one time.

Please see open letter from The Havannah Vanuatu owners, Greg and Liz.

Cancellation of Existing Bookings

Original bookings made prior to March 26 2020.
For all stays
Please note that due to the necessary suspension of trading The Havannah Vanuatu this during the Covid-19 Pandemic, our normal cancellation policy below will not apply, and no refunds will be available for advance deposits on bookings currently held in our system. A credit note for the amount of the deposit paid will be available for redemption up to and including 31 March 2022.  This will be credited against your adjusted stay when borders are reopened and international travel is again possible.

Like everyone, we too are financially affected by these unprecedented events, but we and the team at The Havannah Vanuatu look forward to welcoming our valued guests back – hopefully in the not too distant future!

Standard Cancellation Policy
Minimum 2 night stay;
• 1 night deposit upon booking; full balance due 30 days prior to arrival;
• If you 31 days or more before arrival, no cancellation fee applies;
• If you cancel 15 – 30 days prior to arrival, the cancellation fee will be 50% of full amount;
• If you cancel 14 days or less including no shows, or reduction in stay there will be no refund (100% cancellation fee);
• In the case of any non-refundable bookings made, we will allow amendment of date for travel up to and including 31 March 2022 at the same rate (not applicable for stays 22 Dec –  09 Jan inclusive).
• If you are unsure of your new travel dates, please let us know and we will send you a credit note for the funds already paid that can be used for a future stay (accommodation only).

 

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